Refund Policy

This Refund Policy explains how returns and refunds may be handled for purchases made through Khelvornkhep for Resvora, subject to applicable law and the terms at checkout.

Eligibility

To request a refund or return, contact us with your order reference, purchase date, and reason for the request. Opened goods may be subject to hygiene and safety restrictions depending on product category and platform rules.

Timeframes

Where a return is accepted, we aim to process eligible refunds within fourteen business days after we receive the returned item or confirm the issue, using the original payment method where possible.

Shipping costs

Unless required by law or explicitly stated at purchase, return shipping costs may be your responsibility. If we shipped an incorrect or damaged item, we will provide instructions for resolution.

Chargebacks

If you initiate a chargeback, we may pause duplicate refunds until the payment dispute is resolved.

Contact

Submit requests to info@khelvornkhep.world or write to Khelvornkhep, 50 Medical Dr N, Salt Lake City, UT 84132, United States.

Updates

We may update this policy; the “Last Updated” date reflects the latest revision.